Frequently Asked Questions


Are your products natural?

Yes! All our skincare products are made with 100% natural and organic ingredients sourced from Nepal. We never use harmful chemicals or artificial additives.

How do I choose the right product for my skin?

Each product page includes detailed information about suitable skin types. If you need personalized recommendations, contact us at +977 9801753033 or info@careandcleannp.com.

What payment methods do you accept?

We accept Cash on Delivery (COD) and online payments via QR code (eSewa, Khalti, bank transfer). You can upload your payment slip during checkout.

How long do products last?

Our natural products have a shelf life of 12-18 months when stored properly. Always check the expiry date on the packaging and store in a cool, dry place.

Do you ship outside Nepal?

Currently, we only deliver within Nepal. We are working on expanding our shipping to international locations soon.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placement. Contact us immediately at +977 9801753033 with your order number.

Are your products cruelty-free?

Absolutely! We never test our products on animals. All our formulas are ethically developed and cruelty-free.

How can I track my order?

After your order is shipped, you will receive an email with tracking details. You can also contact us for updates on your order status.

Still have questions?

We're here to help! Reach out to us anytime.